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Cybermak - Case Study

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CYBERMARK INC. CUSTOMER SUCCESS STORY INDUSTRY Digital Marketing DEPARTMENT Professional Services EMPLOYEE SIZE 20 TEAM LEADER Nick Mather (CTO) RESULTS ACHIEVED Tasks comleted on time 99.77% Billing utilization 67.31% PREVIOUS PROJECT MANAGEMENT TOOLS: PLAN OF ACTION: THE CHALLENGE: OUTCOME: Founded in 1994, CyberMark helps businesses profitably grow using internet marketing. Growing with the internet, they have mastered search engine optimization, pay-per-click marketing, social media management and more. - Custom-built system (PHP/MySQL) - Spreadsheets and databases (Excel/Access/SQL) "Our search for the best solution was long and arduous; we had trials for and tested 5-7 project management applications. After the evaluations we had several lists of pros and cons for each application we tested. This is where it became very clear that nothing was comparing to Easy Projects." "Prior to Easy Projects, our project management was obviously fragmented. It lacked the features we needed and we had no time to build those features. We had many challenges, however time tracking was one of the major challenges we needed a solution for. In our business, we bill on an hourly rate so we needed a robust system that could handle over 400 projects and thousands of tasks." – Nick Mather. CTO, CyberMark "After 2 years using Easy Projects, it is now an integral part of CyberMark. We have found it to be highly customizable and versatile. Our time tracking was greatly improved; as previously billable hours were easily missed. Our customers are much happier now, since we utilize the Easy Projects API to build reports into our client web portal. It shows our clients what projects have been completed, the status of current projects and what projects are in the queue. We recently implemented one of our processes directly into Easy Projects. It eliminated a process that we ran through spreadsheets." Tasks comleted on budget 85.56% Healthy projects 96.28% "EASY PROJECTS WAS HEAD AND SHOULDERS ABOVE THE REST, AS IT HAD ALL THE FEATURES WE NEEDED AND MORE." "IF AN INTERNAL PROCESSES CHANGES, WE'RE CONFIDENT THAT EASY PROJECTS WILL BE ABLE TO ADAPT." THE EASY PROJECTS RECIPE FOR SUCCESS CUSTOM WORKFLOW RESOURCE PLANNING TIME TRACKING THE RESULTS: — 1-2 HOURS SAVED IN PROJECT SET-UP TIME PER PROJECT — IMPROVED, CUSTOMIZED WORKFLOW — EASILY ADAPTED BY ENTIRE TEAM INTEGRATIONS

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